Frequently Asked Questions

Yes, there are some countries that are currently exempt from customs duties, including the United States, the United Kingdom, Australia, New Zealand, Singapore, France, and other European countries.

Currently, there is a 10% chance of being charged customs duties in Canada. However, this is subject to change based on Canadian customs policies and regulations.

You'll need to be responsible for customs duties and taxes. 

Please be aware that

1. Customs policies and fees vary widely from country to country, and these charges cannot be predicted or controlled ahead.
2. You may need to pay customs fees and duties when you receive your package. 
3. It is recommended that you contact your local customs office for more information about customs fees and duties in your country. The invoice could be issued according to your requirements.
4. If you refuse to pay customs fees or duties, your package may be returned to us or destroyed by customs, and your purchase & shipping costs cannot be able to be refunded.

Right now, we deliver to all most countries all of the world.

Our customers include the USA, Canada, Aruba, Bermuda, Jamaica etc. in the Americas, 

the UK, Germany, France, Italy, Spain, Switzerland, Ukraine, Albania, Austria, Croatia, Slovakia, Slovenia, Iceland etc. in Europe, 

Australia, New Zealand in Oceania, 

Singapore, Japan, Malaysia etc. in Asia, 

South Africa etc. in Africa.

UPS/SF Express,  FedEx, DHL, Royal Mail, ARAMEX etc.

Different countries use different carriers.

This depends on your shipping address, the carrier you choose, when your order is placed, and whether the fabric is in stock.

90% of orders can arrive within 7-14 days (5-12 working days) for non-remote areas during non-holiday rush if the fabric is available timely.

Yes, you can choose expedited shipping at the checkout page according to your time frame.

Different expedited shipping costs are different.

Yes, after your order is shipped once the final tracking number is got, the tracking number & link will be emailed to you to track it. You can see where your package is in the following days.

There're two ways for you to place the sample order.

A. The samples are free but you'll need to pay the shipping charge and let us know your shipping address and your email address. The freight payment link will be emailed to you via 2checkout.

B. Another better way is that you can buy pillow cases which are made by the same fabric you need. By this way you can get pillowcovers to avoid loss the shipping fee in case that you don't like the material.

(Our pillowcovers are priced very low and the total cost is almost the same as the shipping charge of ordering samples)