Very important reminder, please do read heading information, measurement guide and lining information very carefully in order to ensure the custom made curtain drapes work for you.
As all products are made to order return or refund would not be acceptable unless the product(s) is defective. Check the products as soon as possible after you receive them. If you find that any product we supplied is defective, please contact us by email firstname.lastname@example.org and we will arrange for the product(s) to be collected from you. We shall inspect the products and if agreeing with you that the product is defective then we will either (at our discretion) offer a full refund for the price of the product, or repair or replace the product (we will notify you by e-mail of the action we will take).
All returned items must be in brand-new condition, unused and with original tags and packaging.
After receiving your curtains, if you have measured them incorrectly or want alterations made, the curtains can be returned to our factory at your cost, and we can make alterations for you for a small fee.
Please ensure you use a metal tape measure to prevent errors in measuring. Non metal tape measures can stretch so they should not be used for measuring curtains.
In the extremely unlikely event that you received the curtains and they are the wrong size, we will arrange for the curtains to be remade or resized. Whether the curtains are remade or resized will be at Anady Top's discretion. We will cover the cost of freight receiving and sending the curtains to and from our factory.
DAMAGED IN TRANSIT
After receiving your item, If you find that it is damaged, please contact us within 3 days of receipt to organize a replacement.
CHANGE OF MIND
Please chose and measure your items carefully as we do not accept returns for change of mind once order executed.
Color may vary from the picture due to variations in your monitor, lighting and batch colors. Please keep this in mind when ordering as we do not accept returns for color variation.
Fabric may show differently in a picture than what you expect. Please keep this in mind when ordering as we do not accept returns for fabric being different than you expected.
DESIGN, LACE AND EXTRAS
Some design features of a curtain like lace and texture may show differently in a picture than what you expect. Please keep this in mind when ordering as we do not accept returns for fabric being different than you expected.
RETURN SHIPPING POSTAGE
The following reasons do not qualify for free return shipping.
- Misunderstood the image of the product.
- Items do not fit properly but were made accurately.
- Not the color you wanted.
- Change of mind / No longer wants it.
- Not the quality you wanted.
- Ordered wrong item by mistake.
- Tolerance size within +/- 1% is treated as industry acceptable.
Anady Top will be responsible for all return shipping fees and will refund full in the following condition:
- We sent the wrong items.
- The items have been damaged while receiving.
- Not as described.